We offer you ImpaCare application which is one of our services, where users can work within their own space and explore their data which is collected from multiple sources. You are receiving this data protection notice either because you or your employer has signed an agreement with us to directly provide you with healthcare insurance and/or other additional services. As a provider of quality healthcare insurance, our customers and clients expect from us to carefully handle and protect the personal information they share with us (as defined below).
• Our insured who benefit from our provided services.
• Approved healthcare providers.
The application allows users to benefit from our online services in an easy and fast way. It also provides users with contact information of our healthcare providers and other parties to get updates about their treatment process.
• View card details and all of the information related to the status of
the contract.
• View your medical file including your diagnoses, test results, reports,
and the status of your ongoing treatments.
• Search for healthcare providers near your area, and also get their
contact information and directions to their locations via Google Maps.
• Book appointments to visits doctors from our medical network.
• View current prescriptions and submit pre-approvals.
• View and track approvals linked to chronic forms and their related
details.
• Search for medical services anytime and anywhere.
• Direct communication with our customer service staff.
• View medical files of your dependents (if they were included in the
contract).
• Send inquiries and get support.
• Request approvals and track them.
• Follow up on payments.
• Review patients’ medical history and test result shared by the insured
himself.
• Contact our medical network team.
It is the information related to you or members of your family who are
included in the insurance contract and benefit from our services. Your
information might be directly shared by you or by a third party who has
the right to do so (e.g. healthcare providers, your employer, the
insurance company... etc.).
Due to the nature of the services
provided to you, your data may contain sensitive information including,
but not limited to, your health and medical history.
The information we collect is the type of information we need to ensure
that we can provide you with quality healthcare services.
Your information include the following:
• General information such as your full name, phone number, email, date of
birth, and your card information.
• Information related to the provided services, for example your approvals
or your appointments.
Purpose and use of the information we collect:
We use the information you share with us in order to administer the
process of providing you with healthcare services which you are entitled
to receive. We use it for the following purposes:
• Provide you with healthcare services.
• Contact you as part of our services.
• Send you important information regarding changes in our policy or other
administrative information.
• Constantly test and improve the quality of our provided services by
making phone calls and taking surveys.
• Handling complaints.
We take all the appropriate measures in order to keep your data safe and
to make sure that it is being used according to the law. We work on
ensuring the safety of your information by protecting it from loss, theft,
unauthorized access, or misuse, for example we won’t send you unwanted
emails or spam.
Among the most important measures we take to maintain the confidentiality
and privacy of your information are:
• Strict security procedures and regularly updated techniques to protect
our system and prevent fraud.
• Train our staff on preserving your privacy.
In order to be able to protect and secure your privacy, we recommend the
following:
• Do not share your medical information with anyone other than authorized
people.
• Make sure to verify the identity of the person before sharing any
private or personal information.
In case we made any changes or modification on our privacy policy, you
will be notified via the application or via email.